Refund policy

Every article purchased in the La Duomo Online Store can be returned free of charge.

You can return your item for free within 30 days. La Duomo will offer store credit only.
Items must be returned new, unused, and with all labels and garment tags still attached.
Returns that are damaged, stained, washed or altered may not be accepted and may be sent back to the customer.

Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Items should be returned in their original packaging to ensure they are adequately protected in transit.

All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted.

Fragrances must be returned in their original packaging (the film covering the perfume box must still be sealed).

Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Stockings, socks and tights may be only be returned if the package has not been opened.

Returns will not be offered for earrings for hygienic reasons.

Returns that do not comply with these regulations will not be accepted under certain circumstances.

Returned items

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